The TFO Warranty…

Many of you who are into the fly fishing sport are aware of Temple Fork Outfitters (TFO rods). I actually own three of their rods and one of the reasons I purchased TFO was because of their outstanding warranty. When I initially purchased my first TFO rod, I believe the process involved placing the broken rod in a rod tube and mailing it along with $40 back to TFO and within a week, you would have a replacement section for that rod delivered to your door. I have had to use this several times before and I have never had a complaint. I believe once I had to return a rod that had been discontinued and they sent me a brand new rod in a comparable line of quality.

Most recently, I broke my two-piece, Lefty Kreh Signature 3 wt. This easy to cast, fun little rod has provided me with hours and hours of fun “ultralight” fishing for warm-water species and I have even landed bass up to 3 and a half pounds on it. The service fee for warranties has gone up to $50 so it was still going to be worth it to pay that and a shipping fee to get a replacement section for a rod that probably costs $150 + for a brand new one. Well, just like I expected, I received my replacement rod, which was delivered to my front door about one week after I mailed it to TFO. The only problem was, someone in the shipping department had not stapled the little plastic caps on the cardboard rod tube and when I went to open the tube, the rod had fallen out, and probably stepped on or crushed by other packages. I called FedEx and they filed an investigation report for me and they said they would look into it. I tried for a couple days to reach TFO but I must have called at bad times because twice, I had to leave a voicemail and I never received a callback from them. My third time was the charm and I was able to speak to a nice lady. YEAH! Not a computer! She looked up my account and she said she would refer it to her manager. I thought yeah, right, we will see. Well, that was on Monday and by Friday, I received another TFO rod tube with a brand new Signature 3 wt in it. I can’t tell you just how thrilled I am with their customer service and I would recommend TFO to anyone out there considering a new rod.